Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains what personal information AL HUDHUD Documents Clearing Services collects through this website, why we collect it, who it is shared with, and what you can ask us to do with it.

Who we are

AL HUDHUD Documents Clearing Services is a documents clearing and PRO services company in Dubai, United Arab Emirates, licensed by the Department of Economy and Tourism (DET) under Professional Licence number 1071555, licensed since 2022.

Address: Coastal Building, Office #303, 3rd Floor, 189 Al Nahda Street, Al Twar 2, Dubai, United Arab Emirates
Telephone: +971 4 223 6581
Email: enquiry@alhudhuddcs.com

For any question about this policy or about your information, contact us at enquiry@alhudhuddcs.com or on +971 4 223 6581.

What we collect

Information you give us in an enquiry form. Every enquiry form on this website asks for:

• your name
• your phone number
• your email address (optional on some forms)
• the service or destination you are enquiring about
• the page you enquired from
• anything you choose to type into the message or details box

Some enquiry boxes invite you to describe your situation — for example travel dates, nationality, employment or your company’s circumstances. Only include what you are comfortable sharing at this stage. Please do not send passport scans, Emirates ID copies, bank statements or other documents through the website. If we need documents to act for you, we will tell you and agree a secure way to send them.

Information collected automatically. Our hosting and security software records standard technical data — your IP address, the time of the request and your browser type — for security, abuse prevention and rate limiting. Our enquiry forms record the time the form was opened, purely to detect automated spam submissions.

We do not run advertising trackers or sell any information to anyone.

What we do with it

We use what you send us to:

1. Reply to your enquiry and advise you on the service you asked about.
2. Keep a record of the enquiry so that whoever picks up the conversation has the context.
3. Carry out the service if you decide to instruct us, including submitting applications to the relevant government authority on your instruction.
4. Protect the website from spam and abusive traffic.

We do not send marketing emails from website enquiries unless you ask us to.

Where your enquiry goes

When you submit an enquiry form, the same information travels to three places:

• Our website records. The enquiry is stored in the website’s own database on our hosting provider’s servers.
• Our email. A notification is emailed to our own company addresses so an advisor sees it.
• WhatsApp, only if you continue. After you submit, your browser offers to open WhatsApp with the details of your enquiry already written into a message to us. That message is not sent until you press send in WhatsApp. If you choose to send it, your enquiry and your WhatsApp number reach us through WhatsApp, and WhatsApp’s own privacy terms apply to that message in addition to this policy. If you would rather not use WhatsApp, simply close that tab — we still have your enquiry by email.

You can also reach us by phone or email instead of using a form. Nothing on this website requires you to use WhatsApp.

Who else sees it

We share personal information only where it is necessary, and only with:

• Government authorities and their service centres, where you have instructed us to submit an application on your behalf. What has to be submitted is set by the authority, not by us.
• Our service providers, being our website hosting provider and our email provider, who process data on our instructions in order to run the website and our mailboxes.

We do not sell personal information, and we do not share it with anyone else for their own marketing.

Submitting an application to an authority outside the UAE — for example a consulate or embassy for a visit visa or residency route — necessarily means your information goes to that authority in its country. You instruct that transfer when you ask us to make the application.

How long we keep it

We keep enquiry records for as long as we may need them to serve you and to answer questions about work we have carried out, and then for as long as UAE law requires us to keep business records. When a record is no longer needed for either reason, we delete it.

Your choices

You can ask us to:

• tell you what personal information we hold about you
• correct anything that is wrong
• delete your enquiry record, where we are not required to keep it
• stop contacting you

Email enquiry@alhudhuddcs.com or call +971 4 223 6581 and we will deal with your request. We may need to confirm who you are before we act, so that we do not give your information to someone else.

Your information is handled in line with applicable United Arab Emirates law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Cookies

This website uses only the cookies needed to run it and keep it secure, including those set by our caching and security software. We do not use advertising or profiling cookies. You can block or delete cookies in your browser settings; the website will still work.

Children

This website is intended for adults arranging services for themselves, their families or their companies. We do not knowingly collect information directly from children through the website.

Changes

If we change this policy we will change the date at the top. The version on this page is the one that applies.